BOOKING TERMS & CONDITIONS

ketentuan layanan booking indo-trips.com

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Introduction

Booking & Confirmation

Passport, Visa & Immigration Requirements

Cancellation & Refund Policy
Tour & Itineary Changes
Force Majeure

Travel Insurance

Guest Responsibilities

Third Party Services

Personal Belongings

Tour Prices & Additional Costs

Governing Law & Dispute Resolution

Acceptance Of Terms

Feel Wonderful Indonesia

By making a booking or payment for any tour package or travel service through indo-trips.com, you confirm that you have read, understood, and agreed to the following Booking Terms & Conditions.

1. BOOKING & CONFIRMATION

  1. All bookings must be made through the official contact channels of indo-trips.com.
  2. A booking will be considered confirmed and binding once the required payment has been received and the booking has been confirmed by indo-trips.com.
  3. Availability of hotels, transportation, tickets, activities, and other travel services is subject to confirmation.
  4. Guests are required to provide accurate and complete information, including details exactly as shown on their passport.
  5. * Any additional costs arising from incorrect or incomplete information provided by the guest will be the guest's responsibility.

2. PAYMENT POLICY

  1. Tour prices are quoted in Indonesian Rupiah (IDR) unless otherwise stated.
  2. The required deposit, down payment, and final payment deadline will be stated in the quotation or invoice.
  3. The remaining balance must be paid by the due date stated on the invoice.
  4. If payment is not received by the stated deadline, indo-trips.com reserves the right to cancel the booking without guaranteeing the original price or availability.
  5. Payment is considered valid only after the funds have been received through the official payment method provided by indo-trips.com.
  6. Guests are responsible for keeping their payment receipts or proof of payment.

3. PASSPORT, VISA & IMMIGRATION REQUIREMENTS

International guests are responsible for ensuring that they have:
  1. A valid passport that meets the entry requirements of Indonesia;
  2. A valid visa or other required entry permit, where applicable;
  3. All required travel documents and supporting documents; and
  4. Compliance with Indonesian immigration regulations and applicable laws.
indo-trips.com does not guarantee the approval or issuance of any visa or entry permit. Visa and immigration decisions are solely under the authority of the Government of the Republic of Indonesia.
If a visa is refused, entry into Indonesia is denied, or a guest has incomplete or invalid travel documents, this does not automatically entitle the guest to a full refund.
Any costs already paid to airlines, hotels, transportation providers, attractions, suppliers, or other third parties will be subject to their respective cancellation and refund policies.
Any costs resulting from visa issues, immigration problems, overstay, or failure to meet entry requirements are the guest's responsibility.

4. CANCELLATION & REFUND POLICY

  1. Cancellation requests must be submitted in writing to indo-trips.com.
  2. Cancellation and refund conditions are based on the terms stated in the quotation, invoice, or specific tour package.
  3. Payments already made to third-party suppliers may be non-refundable.
  4. Any applicable cancellation fees, administrative charges, or non-refundable supplier costs may be deducted from the refundable amount.
  5. No refund will be provided for no-shows, late arrival, failure to join the scheduled tour, unused services, or early departure from the tour, unless otherwise stated in the applicable tour terms.
  6. Where a refund is applicable, it will be processed after indo-trips.com has received the refundable amount from the relevant supplier, where applicable.

4. CANCELLATION & REFUND POLICY

  1. Cancellation requests must be submitted in writing to indo-trips.com.
  2. Cancellation and refund conditions are based on the terms stated in the quotation, invoice, or specific tour package.
  3. Payments already made to third-party suppliers may be non-refundable.
  4. Any applicable cancellation fees, administrative charges, or non-refundable supplier costs may be deducted from the refundable amount.
  5. No refund will be provided for no-shows, late arrival, failure to join the scheduled tour, unused services, or early departure from the tour, unless otherwise stated in the applicable tour terms.
  6. Where a refund is applicable, it will be processed after indo-trips.com has received the refundable amount from the relevant supplier, where applicable.
Important
Cancellation and refund conditions may vary depending on the tour package, hotel, airline, transportation provider, activity, and other suppliers.
Guests are advised to carefully review the cancellation and refund conditions stated in their quotation or invoice before making payment.

5. TOUR & ITINERARY CHANGES

 

indo-trips.com reserves the right to change the order or details of an itinerary when reasonably necessary due to:
  1. Weather or natural conditions;
  2. Guest safety and security;
  3. Traffic or local conditions;
  4. Changes to flight or transportation schedules;
  5. Government regulations or restrictions;
  6. Changes in destination or attraction operating conditions; or
  7. Other circumstances beyond the reasonable control of indo-trips.com.
We will make reasonable efforts to provide alternative arrangements of a similar standard whenever possible.
Any changes requested by the guest for personal reasons may be subject to additional charges and availability.

6. FORCE MAJEURE

 

Force majeure means circumstances beyond the reasonable control of indo-trips.com, including but not limited to natural disasters, earthquakes, floods, volcanic eruptions, epidemics or pandemics, war, civil unrest, terrorism, closure of destinations, government restrictions, transportation disruptions, or other extraordinary circumstances.
In the event of force majeure, any rescheduling, replacement service, credit, voucher, or refund will be subject to the conditions and policies of the relevant suppliers.

7. TRAVEL INSURANCE

 

Guests are strongly recommended to obtain comprehensive travel insurance before travelling to Indonesia.
Travel insurance should ideally cover medical emergencies, accidents, trip cancellation or interruption, lost or damaged baggage, and other travel-related risks.
If travel insurance is not included in the tour package, arranging suitable insurance is the guest's own responsibility.

8. GUEST RESPONSIBILITIES

 

Guests are required to:
  1. Comply with all applicable laws and regulations of the Republic of Indonesia;
  2. Follow reasonable instructions given by the tour guide, tour leader, or local representative;
  3. Take reasonable care of personal belongings;
  4. Respect local customs, traditions, religious sites, communities, and the environment;
  5. Take reasonable care of hotels, vehicles, attractions, and other facilities; and
  6. Be responsible for any loss, damage, or additional costs caused by their own actions or negligence.

9. THIRD-PARTY SERVICES

 

Some services included in a tour package may be provided by independent third-party suppliers, including hotels, airlines, restaurants, transportation providers, boats, attractions, activity operators, and local suppliers.
Each supplier may have its own terms regarding booking, cancellation, refund, changes, and compensation.
indo-trips.com will reasonably assist guests in addressing service-related issues. However, any refund, compensation, or service recovery remains subject to the applicable supplier's terms and conditions.

10. PERSONAL BELONGINGS

 

Guests are responsible for their passports, money, valuables, luggage, electronic devices, and other personal belongings throughout the journey.

indo-trips.com will not be responsible for loss, theft, or damage to personal belongings resulting from the guest's own negligence or actions of third parties, except where otherwise required by applicable Indonesian law.

11. TOUR PRICES & ADDITIONAL COSTS

 

The price stated in the quotation or invoice applies to the services and travel period specified.

Additional costs may apply for:

  1. Personal requests;
  2. Changes to the itinerary;
  3. Hotel or transportation upgrades;
  4. Additional meals or activities;
  5. Services not included in the itinerary; or
  6. Other services requested by the guest.

Any such additional costs must be paid by the guest.

12. GOVERNING LAW & DISPUTE RESOLUTION

 

These Booking Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Indonesia.
In the event of a dispute, the parties will first attempt to resolve the matter amicably through discussion.
If an amicable resolution cannot be reached, the dispute will be handled in accordance with the applicable laws and jurisdiction of the Republic of Indonesia.

13. ACCEPTANCE OF TERMS

 

By making a booking or payment through indo-trips.com, the guest acknowledges and agrees that:
“I have read, understood, and agreed to the Booking Terms & Conditions of indo-trips.com.”
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INDO-TRIPS.COM
Feel Wonderful Indonesia
Operated by Piranti Travel
Jakarta, Indonesia